Select a scenario below to see how each pillar applies to your situation.
| Pillar | What We Evaluate | What It Protects You From |
|---|---|---|
C Capability | Verified delivery track record, client references, technical depth, and contractual performance commitments before you sign. | Overpromising during sales that disappears once the contract is executed. |
A Accountability | Enforceable SLAs, clear escalation paths, meaningful remedies, data ownership terms, and exit rights structured in your favor. | Signing a contract with no real leverage if the vendor underperforms. |
S Security | Current certifications, data residency, breach notification obligations, subprocessor visibility, and indemnification terms. | Inheriting a vendor's security gap with no contractual recourse when something goes wrong. |
E Economics | Market benchmarking, total cost of ownership, price escalation caps, bundled cost separation, and auto-renewal protection. | Accepting the first number the vendor presents without knowing what others are paying. |
S Sustainability | Financial stability, product roadmap alignment, migration feasibility, and strategic fit over the full contract term. | Committing to a vendor that gets acquired, pivots, or declines 18 months into a three-year agreement. |
| Pillar | What We Audit | What It Could Recover for You |
|---|---|---|
C Capability | Actual delivery against contractual commitments. Performance drift is common after year one and rarely self-reported by vendors. | SLA credits and contract remedies you are already entitled to but have never claimed. |
A Accountability | Whether existing governance and escalation structures are being honored, and whether renewal terms are being negotiated or simply accepted. | Reclaimed leverage at renewal and enforceable remedies for obligations the vendor has quietly stopped meeting. |
S Security | Whether certifications are current, subprocessors have changed, and your contractual data protections still reflect actual vendor practices. | Closed exposure gaps before they become incidents, and updated contract language that reflects today's threat environment. |
E Economics | Whether current pricing is still competitive, whether you are paying for unused capacity, and what the market rate looks like today versus what you signed. | Measurable cost reduction at renewal through benchmarked renegotiation — this is where Contract Health Check™ delivers directly. |
S Sustainability | Whether the vendor's financial position, product direction, and strategic alignment still fit where your organization is heading. | An informed renewal or exit decision before you are locked into another multi-year term with the wrong partner. |
