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The method inside every MerciIT product

The CASES Framework™.

Five pillars for judging any vendor, before you sign and at every renewal. Merci Clarity scores each of your vendors on them, check by check, with the contract clause behind every score.

Where it comes from

Research, not opinion

The CASES Framework is research-based, peer-reviewed and published in academic journals. It was developed by Dr. Abbey, co-founder of Merci Technologies, who holds a doctorate in Cyber Security Management and brings years of experience in strategic sourcing and procurement, IT and contract negotiation, vendor management, and data privacy and governance.

Every review is backed by Merci Technologies' team of procurement, legal and negotiation professionals. Each brings years of experience and a strong IT background, so they understand the technology they negotiate for you.

AI helps us read your contracts and quotes faster, and a MerciIT advisor checks every value before it reaches you.

C
CapabilityDelivery track record, references, technical depth, performance commitments.Protects you from: Overpromising in sales that disappears after signing.
A
AccountabilityEnforceable service levels, escalation paths, remedies, data ownership, exit rights.Protects you from: Having no leverage if the vendor underperforms.
S
SecurityCertifications, data residency, breach notification, subprocessor visibility, indemnification.Protects you from: Inheriting a vendor's security gap with no recourse.
E
EconomicsMarket benchmarking, total cost of ownership, price escalation caps, bundled cost separation, auto-renewal protection.Protects you from: Accepting the first number without knowing what others pay.
S
SustainabilityFinancial stability, roadmap alignment, migration feasibility, strategic fit.Protects you from: The vendor being acquired, pivoting or declining mid-term.

Two ways to use it

New vendors and existing vendors

Before you signCompare vendors in an RFP pillar by pillar, so the cheapest bid never hides a weak contract.
At renewal and auditSee where an existing vendor is weak and turn it into leverage on price and terms.

Try a CASES check in the live demo →

Have your vendors scored with CASES

Book a 30-minute demo with a MerciIT advisor, or start with a free review of up to 3 contracts.

Merci Clarity™
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PRaaS™

PRaaS™ Essentials

Who it is for

Small and mid-sized businesses with a growing vendor portfolio that need structured procurement support without the overhead of building a full internal team.

What is included
  • Dedicated procurement advisor
  • Vendor portfolio management (up to 10 vendors)
  • Contract renewal tracking and alerts
  • Quarterly spend and performance reporting
  • Contract Health Check™ included
  • Merci Clarity™ portal: your contracts, renewals and savings in one place
  • Merci Sentinel™ vendor risk monitoring (up to 10 vendors)
  • Email and scheduled call support
PRaaS™ · Most popular

PRaaS™ Professional

Who it is for

SMBs managing a broader vendor landscape that require active negotiation support and executive-level reporting on a regular cadence.

What is included
  • Everything in PRaaS™ Essentials
  • Active vendor negotiation support (up to 25 vendors)
  • Merci Leverage™ negotiation co-pilot for every renewal
  • Merci Sentinel™ monitoring for up to 25 vendors
  • SLA monitoring and escalation management
  • Monthly executive reporting dashboard
  • Vendor risk assessment using the CASES Framework™
  • Dedicated Slack or Teams channel
  • Priority response within 4 business hours
PRaaS™

PRaaS™ Enterprise

Who it is for

SMBs with complex, high-volume vendor portfolios that need a fully embedded procurement function operating as their Vendor Management Office.

What is included
  • Everything in PRaaS™ Professional
  • Full Vendor Management Office function (unlimited vendors)
  • Merci Sentinel™ monitoring for every vendor
  • Embedded procurement leadership
  • Strategic vendor roadmap development
  • M&A and divestiture contract support
  • Custom governance framework and policies
  • Weekly leadership briefings
Merci Clarity™

A quick tour of your client portal

Every screen uses made-up vendors and figures.

Dashboard screen in Merci Clarity, with made-up vendors
Dashboard Savings, renewals and vendor risk at a glance.
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