ServiceNow renewal? Negotiate from strength.
Platform renewals, new modules and fulfiller licences. Here is what we push for, and what we watch for, on the client's side of the table.
- Renewal pricing agreed before new modules are discussed
- Role and fulfiller definitions that match how you work
- Price holds on modules you plan to add
- Implementation partners held to fixed outcomes
- New modules bundled to justify a price increase
- Licence roles that count more users than you expect
- Multi-year deals with the uplift buried in year three
Most of the leverage is gone by the time the quote arrives.
Check your notice date, compare your price with the market and line up a real alternative before ServiceNow sets the timetable. A free review of three contracts shows where you stand.
- Fair price against anonymous market figures
- Notice dates and auto-renewal terms flagged
- CASES™ score for the vendor
- A recommended next step
Twelve months out, not two weeks before.
The same five steps on every renewal, with procurement, legal, security and technology specialists working together and every number kept in Merci Clarity™.
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12 months
Baseline
Contracts, usage, spend and notice dates in one place, so you know what you really use and pay.
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9 months
Market check
Your price against what similar buyers pay, and a real alternative on the table.
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6 months
Playbook
Opening ask, target and walk-away agreed with you, and the terms worth fighting for.
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Before notice
Negotiate
Rounds with ServiceNow on your timetable, every concession tracked.
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Signature
Prove it
Savings approved by you, kept in Merci Clarity™ and backed by a certificate.
More vendors we negotiate with.
Send us three contracts. We'll show you what they cost you.
A concise findings report in 5 to 7 days, organized by the CASES™ pillars. No commitment, and the findings are yours to keep.
- 01Strengths, gaps and risks in each contract
- 02Findings across the five CASES™ pillars
- 03Savings and cost-avoidance opportunities
- 04Notice dates coming up
- 05A recommended next step